The wife meets me at the office and shows me the infected computer.
The next day I find myself going to their place of business and looking at a computer there. My parents say something to the extent of, "Hey, our son is a nerd- maybe he can help you?". They explained over the course of dinner and conversation that a few of their computers at work and home were 'infected' somehow and they were trying desperately to get them fixed because of the sensitive information on the machines. My parents recently had dinner with a senior couple in the neighborhood who own a small business in town.
So I'll start off by saying I am in no way a professional when it comes to tech help, nor do I work for an IT company so please forgive any lackluster tech definitions.
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